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POSITION SUMMARY:
Deliver excellent customer service to all members, guests, and program participants. Proactively respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the work area.
ESSENTIAL FUNCTIONS include the following, other duties may be assigned:
Child Protection Responsibilities:
YMCA COMPETENCIES (Leader):
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and distance vision. The noise level in the work environment is usually moderate.
Other
$35k-42k (estimate)
05/12/2024
07/11/2024
The job skills required for MEMBER SERVICES REP include Customer Service, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a MEMBER SERVICES REP. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by MEMBER SERVICES REP. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for MEMBER SERVICES REP positions, which can be used as a reference in future career path planning. As a MEMBER SERVICES REP, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary MEMBER SERVICES REP. You can explore the career advancement for a MEMBER SERVICES REP below and select your interested title to get hiring information.
If you are interested in becoming a Member Services Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Services Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Services Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Services Rep jobs
Have a clear escalation pathway.
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Without patience, the service experience turns unpleasant for both the customer and the service rep.
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Step 3: View the best colleges and universities for Member Services Rep.